Privacy Policy

Website: https://technosam.in
Entity Name: TechnoSam

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1. Introduction

TechnoSam (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access our website https://technosam.in (“Website”) or interact with our services.

This policy is prepared in compliance with:

• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Digital Personal Data Protection Act, 2023 (DPDP Act), as applicable

By accessing our Website or using our services, you agree to this Privacy Policy.

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2. Scope and Applicability

This Privacy Policy applies to all individuals who access or use our Website, services, or otherwise interact with TechnoSam. This includes:

• Visitors to our website
• Customers and users placing orders
• Job applicants
• Support and inquiry participants

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3. Definitions

• Personal Data: Any data about an individual who is identifiable by or in relation to such data.
• Sensitive Personal Data or Information (SPDI): As defined under Rule 3 of the SPDI Rules, including passwords, financial data, health conditions, biometric data, etc.
• Data Principal: The individual whose personal data is collected (i.e., you).
• Data Fiduciary: The entity determining the purpose and means of processing (i.e., TechnoSam).

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4. Types of Information We Collect

A. Personal Data

• Name
• Email address
• Mobile number
• Shipping and billing addresses
• User account information (username, encrypted password)
• Order history

B. Sensitive Personal Data

• Payment information (e.g. UPI ID, card details) — collected and processed via secure third-party payment gateways
• Login credentials (stored in encrypted form)

C. Technical & Usage Information

• IP address
• Browser type and version
• Operating system
• Pages visited, session duration, clickstream data
• Cookies and tracking technologies

D. Voluntary Information

• Feedback, survey responses, customer service communications

We do not knowingly collect personal data from individuals under 18. If we become aware that a child has submitted personal data, we will delete it.

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5. Purpose of Collection and Use

We collect and use your data for lawful and specific purposes:

1. Service Delivery
   • Process orders and transactions
   • Manage deliveries and returns
   • Provide customer support
2. User Account Management
   • Create, manage, and authenticate user accounts
3. Communication
   • Send updates regarding your orders
   • Respond to queries and feedback
4. Marketing & Promotions
   • Send offers, promotions, and newsletters (with consent)
5. Security & Fraud Prevention
   • Prevent unauthorized access and detect suspicious activity
6. Legal Compliance
   • Respond to lawful requests from authorities
   • Maintain transaction records for audits

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6. Legal Basis for Processing

Under Indian law, we process your personal data based on:

• Consent: For marketing or optional services
• Contractual necessity: To fulfill our obligations under a sale or service
• Legal obligation: For compliance with applicable laws
• Legitimate interest: To improve our services and ensure security

You may withdraw your consent at any time (see Section 11).

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7. Disclosure of Information

We may disclose your information under the following circumstances:

A. With Service Providers

• Payment gateways
• Courier and logistics companies
• Hosting and IT service providers
• Customer support and CRM platforms

All service providers are bound by confidentiality obligations.

B. With Authorities

We may share your data with government or regulatory authorities if:

• Required under applicable laws
• Mandated by court orders or legal processes
• Necessary to respond to cyber incidents or fraud investigations

C. In Corporate Transactions

If we undergo a merger, acquisition, or sale of assets, your data may be shared with successors, provided confidentiality is maintained.

We do not sell your personal data to any third party.

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8. Cookies and Tracking Technologies

We use cookies, beacons, and similar technologies to:

• Keep you logged in
• Understand user behavior and improve website performance
• Store preferences and settings
• Track the effectiveness of marketing campaigns

You can manage cookies through your browser settings. Disabling cookies may affect functionality.

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9. Data Storage and Retention

We retain your data:

• For as long as your account is active
• As required by law (e.g., tax or accounting obligations)
• To resolve disputes or enforce agreements

After this period, your data will be securely deleted or anonymized.

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10. Data Security Practices

We implement Reasonable Security Practices and Procedures, as mandated by the SPDI Rules, including:

• HTTPS (SSL) for secure communication
• Access control and authentication mechanisms
• Data encryption (at rest and in transit)
• Firewalls and anti-malware protections
• Regular audits and vulnerability assessments

We align with ISO/IEC 27001 best practices or equivalent.

Despite these measures, no digital platform is fully immune to risks. Users should protect their own login credentials.

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11. Your Rights

Under Indian data protection laws, you have the following rights:

• Right to Access your personal data
• Right to Correction of inaccurate or incomplete data
• Right to Erasure (subject to legal exceptions)
• Right to Withdraw Consent at any time
• Right to Grievance Redressal

To exercise these rights, email us at privacy@technosam.in or contact our Grievance Officer (see Section 12).

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12. Grievance Redressal

In compliance with Rule 5(9) of the SPDI Rules and Section 13(2) of the DPDP Act, we have appointed a Grievance Officer:

Name: Ms. Sukhda D. P.
Designation: Grievance Officer
Email: grievance@technosam.in
Phone: +91 7030103620
Response Time: Within 15 business days

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13. International Data Transfers

Your data may be processed or stored on servers located outside India. In such cases, we ensure:

• Transfer is legally permitted under Indian law
• Appropriate contractual safeguards and security measures are in place

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14. Links to Third-Party Sites

Our Website may contain links to other websites. We are not responsible for their privacy practices. Please review their policies separately before providing your information.

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15. Changes to this Privacy Policy

We may modify this Privacy Policy from time to time to reflect legal, regulatory, or operational changes.

• All updates will be posted on this page with a new “Effective Date”
• Continued use of the Website signifies your acceptance of the revised Policy

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16. Contact Us

For any questions, concerns, or requests regarding this policy, contact:

TechnoSam
Email: support@technosam.in
Phone: +91 7030 10 3620 / +91 20 610 96 846
Website: https://technosam.in