Refund and Returns Policy

1. Overview

At TechnoSam, customer satisfaction is our top priority. If you receive a product with a manufacturing defect, we offer a 7-day return window from the date of delivery. If a replacement is not available, we will initiate a full refund to your original payment method.

2. Return Eligibility

You are eligible for a return if:

• The product has a genuine manufacturing defect
• The return request is raised within 7 calendar days from the date of delivery
• The product is unused, in its original packaging, and includes all accessories, manuals, and invoices
• You provide photo or video evidence clearly showing the defect

Returns will not be accepted if:

• The defect is due to damage caused by misuse, mishandling, or negligence
• The product was sold under a “non-returnable” tag (except in case of a manufacturing defect)
• The return request is raised after the 7-day period

3. How to Raise a Return or Refund Request

All return or refund requests must be initiated via the TechnoSam Help Centre:

Steps to raise a request:

1. Visit the Help Centre on our website
2. Click on “Submit a Ticket”
3. Select the appropriate department — e.g., Returns & Refunds
4. Fill in the required details:
   • Order ID
   • Contact information
   • Detailed description of the issue
   • Attach relevant photos or videos of the product defect

Our support team will review your ticket and respond within 24–48 business hours.

4. Refund Policy

Once the returned product is received and inspected:

• If a replacement unit is in stock, it will be shipped to you at no extra cost
• If the product is out of stock, a full refund will be issued to your original payment method within 5–7 business days

Refunds will be processed only if:

• The returned product is received in original condition
• All accompanying materials (e.g. box, charger, manual) are returned
• The defect is verified by our team

5. Cancellation Policy

• Orders can be cancelled before dispatch by contacting our Help Centre
• If the product has already been shipped, the return process must be followed after delivery

6. Shipping Charges

• No return shipping charges will apply if the return is due to a verified manufacturing defect
• In all other return scenarios (if allowed), shipping costs will be borne by the customer

7. Important Notes

• Returns or refunds must be requested only via the Help Centre ticketing system
• Ensure you select the correct department while submitting your request to avoid delays
• Incorrect or incomplete requests may be rejected or delayed
• Refunds processed through third-party payment gateways may take additional time depending on bank policies

8. Contact Information

For any support or assistance, please reach out via:

• Help Centre: https://technosam.in/help-centre
• Support Email: support@technosam.in
• Phone: +91 7030 10 3620 / +91 20 610 96 846

9. Legal Rights

This policy does not affect your statutory rights under applicable Indian consumer protection laws. TechnoSam complies with all relevant laws governing product warranties, returns, and consumer